Every part of a modern support stack
ReplyOnSite is not a chat box bolted onto a CRM. It is a purpose-built platform: the widget your customers see, the workspace your agents live in, and the console you run the business from.
Agent workspace
An inbox designed for fast, accurate replies
Everything an agent needs sits on one screen: the live queue, the conversation, and the complete visitor profile. No tab switching, no guessing who you are talking to.
Smart queue filters
My chats, unassigned, queued, resolved - all one click away.
Live typing preview
See the visitor typing before the message lands.
Tags and private notes
Leave internal context for the next agent without the customer seeing it.
Transfers and assignment
Hand a chat to a teammate or a department instantly.
Chat widget
A widget that looks like it belongs on your site
Change colours, copy, position and pre-chat fields from the panel and see it update live. Install it with a single script tag on any platform.
One-line install
Works on any stack - HTML, Shopify, WordPress, React, anything.
Domain allowlist
Lock the widget to the domains you own.
CSAT ratings
Ask for a rating when the chat is resolved.
Offline messages
Collect email addresses when nobody is online.
Automation and AI
Reach out first, answer automatically
Proactive triggers start conversations at the right moment. The AI assistant answers from your knowledge base and escalates when a human is needed.
Time and URL triggers
Message visitors after N seconds or on specific pages.
Knowledge base
Write articles once - the assistant grounds every answer in them.
Human handoff
Keyword and confidence based escalation to a live agent.
Per-workspace tuning
Persona, temperature, reply delay and length are all configurable.
Reporting
Know exactly how support is performing
Chat volume, first response time, resolution rate, CSAT and per-agent workload are computed from real conversations - no manual tracking.
Volume trends
Daily and monthly chat and message counts.
Response metrics
Median first response and resolution times.
Satisfaction
CSAT scores with the comments customers left.
Agent leaderboard
Chats handled, average rating and load per teammate.
Admin control panel
Run the whole platform from one console
A separate super-admin area to manage every workspace, plan, subscription and user - built for the person operating the SaaS, not just using it.
Workspace management
Suspend workspaces or impersonate users for support.
Audit log
Every sensitive action is recorded with actor, target and IP.
Plan editor
Create and price plans, set limits, map Stripe price IDs.
Announcements
Broadcast maintenance notices to every workspace.