AI agents

An assistant that actually knows your product

Generic chatbots invent answers. ReplyOnSite AI reads your knowledge base, answers only what it can support, and passes everything else to your team with full context.

How it works

Four steps to AI-powered support

Step 1

Write your knowledge base

Add articles for the questions you answer every day - refunds, shipping, plan limits, setup guides. Publishing takes seconds.

Step 2

Set the persona and rules

Choose the assistant name, tone, reply length, response delay and the keywords that force an immediate human handoff.

Step 3

Let it answer

Visitors get grounded answers in under two seconds - out of hours, during a traffic spike, or while your team is at capacity.

Step 4

Humans take the rest

Anything outside the knowledge base is queued for an agent with the full transcript already in view.

Guardrails come standard

Wrong answers don’t become refund disputes

Support answers become policy. The assistant is deliberately conservative so a wrong answer never becomes a refund dispute.

Grounded, not improvised

The assistant is instructed to answer only from your published articles. If the answer is not there, it says so and escalates instead of guessing.

Handoff you control

Set handoff keywords, decide whether the AI replies only when agents are away, and stop it instantly from the panel.

Every reply is logged

AI messages are stored in the same transcript as human replies, tagged as AI, so you can audit exactly what was said.